Terms & Conditions of Hire
 Beautiful Creases Linen Hire Service

Standard ordering Procedures & Conditions for Hire
(Last updated :6th Jan, 2009)

Orders
Linen orders can be placed in person or by letter, telephone, fax or e-mail.

All orders will be confirmed by the method you advise.

Special orders for unusual or non-stock items will be taken at management discretion, a special order fee of
£12.00 might apply ask for full details before ordering.

Orders should be placed at least 72 hours in advance of delivery date.

Orders at less than 72 hours notice will be termed special orders and will be taken at management discretion subject to stock at that time.

Delivery and Collection charges will be quoted on all orders when placed.

Orders are delivered by our vans within our base area and by courier service to other areas.

Cancellations & Amendments

Cancellation of your full order will incur cancellation charges as follows:
 Notice.                           Charge.

 7 or more days                No Charge

 3 – 6 days                       50% of full charge.

 Less than 72 hours          Full charge payable.

Amendments to orders will incur charges as follows:

 Notice.                           Charge: Increase order            Charge: Reduce Order

7 or more days                Extra items at list price               No Charge

 3 – 6 days                       Extra items at list price               50% of cancelled items charge.

 Less than 72 hours          List price - Subject to stock       Full charge payable.

Amendments cannot normally be made after 10 am on the day BEFORE the DELIVERY DAY, any such amendment will be at management discretion, subject to stock at that time and will be termed a special order.

Special Orders
Any special order that is cancelled will be charged IN FULL.

Payment Terms
All Hire orders must be paid before dispatch
By Cash:    In person at the shop or on delivery.
By Cheque: Any cheque must reach us no later than 10 days prior to dispatch of your order.

Deliveries and Collections
Deliveries will be made between 9 am and 5.30pm.
In our base area deliveries will be on the normal service day for your postcode, in all other areas deliveries will be as arranged.
It is important to ensure that there is someone available at the delivery/collection location to sign for your order.
The standard delivery day for a weekend hire will normally be Thursday. In some cases we might ask you to take earlier delivery for reasons of logistics*.
Collections from a weekend hire will be Monday or Tuesday (you will be advised which day) between 9 am and 5.30pm.

Please ensure that all linen is packed back in its respective bags or boxes by 9 am. The drivers cannot wait for consignments that are not ready for collection.

A second visit will incur a wasted journey fee and might incur extra hire charges.

(Min. charge £35.00).

Special Delivery
Courier Service timed delivery can be arranged, EXTRA charges will apply contact us for a quote.

Loss of and damage to Linen

You will be notified of any damaged or lost linen, normally within 10 days of the order return date. Should you find linen after collection please contact us at once.

Damaged cloths will be repaired or replaced at management discretion and the charges will be made to you. Stains and or Mildew that cannot be removed by the laundry process will result in replacement charges.
Damaged cloths will remain the property of the company.
Damp Linen
Please allow any damp linen time to dry before re-packing into the boxes/bags. Damp linen can be ruined by mildew, within hours. Any mildew stains that cannot be removed by the laundry process will result in full replacement charge for that cloth.

Linen Returned Unused
Linen returned unused will not be refunded or credited.

Linen Bags & Boxes
The linen will be dispatched to you in our bags or boxes.
These are only to be used to transport the linen from us to you and back again. Linen should be transferred into your own bags for any onward movement.
All bags and boxes must be treated with care and kept dry.

A minimum charge of £40.00  will be raised for the loss of, or any serious damage to any bag, or box.

Hire Charges

Up to 6 days                   Standard rate

7 days - 10 days              1.5 x Standard Rate

11 days - 14 days            2 x Standard Rate
Longer Durations            Price on application

If we advance your delivery date (see above *) this will not effect your hire charge.

Definitions and Law
The contract is the document or documents that set out these conditions and all other details about your agreement with us.
The contract shall be interpreted under the Laws of England and Wales and any dispute shall be under the exclusive jurisdiction of the courts of England and Wales.

“We” and “Us” and “Our” mean  Beautiful Creases , supplier of the goods and services.
“You” or “Your” means the buyer/hirer of the goods and services.
The “Goods” mean all goods to be sold/hired/repaired by us to you
The “Recipient” means the person, firm, company, corporation or public authority to whom the goods are delivered, when it is not you.

These conditions exclude any terms and conditions you may have put forward, except where we have agreed to any amendments or other conditions in writing.

Limit of our liability
We will not be liable for any delays caused by any circumstances beyond our control.
We will not be liable for any indirect loss, loss of business, profits, savings you expected to make, wasted money, fees or expenses, wages, due to late collection/delivery, non-delivery, non-collection, unsuitability, breakdown or stoppage of the goods or any part of them.

All times we state or quote for delivery/collection are approximate.

All quoted sizes of linen is "Factory Gate" there will be some shrinkage in all cloth.

Risk to Goods
The risk in the goods will pass to you immediately on delivery of the goods to you or the recipient.

It is your responsibility to ensure that the goods are fully covered by insurance with regard to theft, damage, and public liability risks.

Goods in Transit - Where goods are delivered and collected by Courier service. Goods in transit insurance for loss or damage to the linen whether for hire or sale or repair is at the courier's standard rate. Rates on application. If required, you can increase the courier's standard insurance, but there will be an added charge for this. Please request increased insurance when making your booking.

General Conditions
We shall make our best efforts to supply you with the goods requested, but we reserve the right to supply you with similar goods.

All goods for hire remain our property. All goods for sale remain our property until payment in full has been made.

It is your responsibility to check the goods on delivery and to notify us of any discrepancies between goods supplied and goods ordered. Complaints made after the return of the goods will not be considered.

Deliveries to third parties or unoccupied premises are made entirely at your risk.

Prices: The price charged for goods and services will be that shown in the current price list held at our office, copies available upon request. The price lists contained in this web site were correct as at the date shown under the heading "Last Update". We shall make our best efforts to ensure that the price lists are regularly updated, however we do not guarantee that this is always possible. You are advised to confirm prices before placing your order.

Rights Reserved
Any failure by us to enforce any part of these conditions shall not amount to or be interpreted as a waiver of the remaining parts. We reserve any and all of our rights.

E-Mail
We will only send e-mails to you if you have given us your e-mail address (i.e. sent us an e-mail or requested an e-mail from us by phone or in writing). Please beware of false e-mails, if in doubt contact us to confirm the status of a message. We cannot under any circumstances whatsoever accept any responsibility for damage caused by false e-mails.
Any e-mails received by us that are deemed to be "spam"  will have the sender address blocked at our mail servers.